Our Commitment to Your Privacy
Welcome to Enrichwares ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have with respect to your information.
This Privacy Policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (collectively referred to as the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
Important: By using our Services, you agree to this Privacy Policy. We encourage you to review this policy carefully and contact us at info@enrichwares.shop if you have any questions.
2 Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our Services. Here is a detailed breakdown:
Personal Information You Provide:
- Identity Data: Full name, username or similar identifiers, date of birth, and gender.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details. We do not store full card details; these are handled by our payment processors.
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Communications Data: Includes any communications you send to us, customer service inquiries, and feedback you provide.
Information Collected Automatically:
- Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken on our website.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Location Data: We may collect your device's location with your permission to provide location-based services.
- Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies. Please see our Cookies Policy section for more details.
3 How We Use Your Information
We use the information we collect for various purposes, including to provide, maintain, and improve our Services. Specifically, we use your information to:
- Process your orders, payments, and deliveries, and send related information including purchase confirmations and invoices.
- Manage your account and provide you with customer support when required.
- Send you technical notices, updates, security alerts, and support and administrative messages.
- Respond to your comments, questions, and requests, and communicate with you about products and services.
- Send promotional communications, such as information about products, services, events, and offers, offered by Enrichwares — subject to your marketing preferences and consent.
- Monitor and analyze trends, usage, and activities in connection with our Services to improve customer experience.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Enrichwares and others.
- Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests.
- Comply with legal obligations and enforce our legal rights.
- Carry out any other purpose for which you provided the information or with your consent.
4 Information Sharing & Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf — such as payment processing, order fulfillment, and email delivery.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms & Conditions.
- With Your Consent: We may share your information with your consent or at your direction.
Note: We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes.
5 Cookies Policy
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Types of cookies we use:
- Essential Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas, use a shopping cart, or make use of e-billing services.
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works.
- Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences.
- Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
6 Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure payment processing through PCI-DSS compliant payment gateways.
- Regular security assessments and penetration testing of our systems.
- Access controls and authentication protocols for all staff with access to personal data.
- Physical security measures at our offices and data centers.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7 Notification and Communication Consent
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.
These communications may include, but are not limited to:
- Order confirmations, shipping updates, and delivery notifications.
- Promotional offers, discounts, and exclusive deals.
- New product launches and collection announcements.
- Service updates, policy changes, and important account information.
- Personalized recommendations based on your purchase history and preferences.
- Seasonal campaigns and special event notifications.
We may use the following channels to communicate with you: Email, SMS (Short Message Service), OBD (Outbound Dialing), Google RCS (Rich Communication Services), WhatsApp Business messaging, and any other digital communication platforms that may become available in the future.
These communications are managed by our communication partner, My Inbox Media ®, acting on our behalf and under our instructions. By using our services, you acknowledge and consent to receive communication from My Inbox Media ® via SMS, email, OBD, Google RCS, and WhatsApp for services, offers, updates, and more.
Opting Out of Communications: If you prefer not to receive such updates or marketing communications, you may opt out at any time by:
- Clicking the "Unsubscribe" link in any marketing email we send you.
- Replying "STOP" to any SMS message we send you.
- Contacting us directly at: info@enrichwares.shop
- Calling us at: +91 97229 33389
Please note that even if you opt out of marketing communications, we may still need to send you certain transactional or administrative messages related to your account and orders.
8 Your Rights & Choices
Depending on your location and applicable laws, you may have certain rights with respect to your personal information. These may include:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.
- Right to Restrict Processing: You have the right to ask us to stop processing your personal data in certain circumstances.
- Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us at info@enrichwares.shop. We will respond to all legitimate requests within 30 days.
9 Data Retention
We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
10 Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us at info@enrichwares.shop. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
11 Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.